Privacy Policy

Last updated: 27.03.2026

1. Introduction Safe Haven Pet Sitters ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services or visit our website from the United States.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect We may collect the following types of information:

2.1 Personal Information

• Name
• Address
• Email address
• Phone number
• Emergency contact details
• Billing and payment-related information (e.g., partial card details processed through third-party payment processors)

2.2 Pet Information

• Pet name(s)
• Species, breed, age, and gender
• Medical conditions, medications, and special needs
• Behavioral notes and training information
• Veterinarian contact information

2.3 Service and Usage Information

• Service requests and history (pet sitting dates, locations, and preferences)
• Notes regarding service performance and instructions
• Communications with us (emails, messages, and phone call records where permitted by law)

2.4 Technical and Website Usage Data When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or link
• Cookies and similar tracking technologies (as described below)

3. How We Use Your Information We use the information we collect for the following purposes:

   • To provide, operate, and manage our pet care services
   • To schedule, confirm, and complete pet sitting appointments
   • To communicate with you about your account, bookings, and service updates
   • To respond to your inquiries, questions, and customer service requests
   • To personalize services according to your and your pet’s preferences and needs
   • To process payments and manage billing
   • To send administrative information such as changes to our terms, conditions, and policies
   • To improve our website, services, and customer experience
   • To maintain security, prevent fraud, and comply with legal obligations

4. Legal Bases for Processing (For Applicable Laws) Where required by applicable privacy laws, we rely on one or more of the following legal bases to process your personal information:

   • Your consent
   • Performance of a contract with you
   • Compliance with a legal obligation
   • Our legitimate interests, such as improving and securing our services

5. Cookies and Tracking Technologies We may use cookies and similar technologies (such as web beacons and pixels) to:

   • Remember your preferences and settings
   • Understand how you use our website
   • Improve website performance and user experience

You can control cookies through your browser settings. If you disable cookies, some website features may not function properly.

6. How We Share Your Information We do not sell your personal information. We may share your information in the following situations:

6.1 Service Providers We may share information with trusted third-party service providers who perform functions on our behalf, such as:

• Payment processing
• Website hosting and maintenance
• Email and communication services
• Scheduling and booking platforms

These providers are only authorized to use your information as necessary to provide services to us.

6.2 Pet Care Professionals When needed to provide services, we may share relevant information with pet sitters, walkers, or other pet care professionals working with or for Safe Haven Pet Sitters. This may include your contact details, address, and pet information necessary to perform the agreed services safely.

6.3 Legal Requirements and Protection We may disclose information if required to do so by law or in response to valid requests by public authorities, or when we believe disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the safety of our clients, pets, staff, or the public

6.4 Business Transfers In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

7. Data Security We take reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete or anonymize it in accordance with applicable laws.

9. Your Privacy Rights Depending on applicable U.S. federal, state, and local laws, you may have certain rights regarding your personal information, which can include:

   • Access: Request access to the personal information we hold about you.
   • Correction: Request that we correct inaccurate or incomplete information.
   • Deletion: Request that we delete some or all of your personal information, subject to legal exceptions.
   • Restriction or Objection: Request that we restrict or object to certain processing activities.
   • Portability: Request a copy of your personal information in a structured, commonly used format, where technically feasible and legally required.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as possible. If you believe a child under 13 has provided us with personal information, please contact us.

11. Third-Party Links Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Transfers Our services are intended primarily for users in the United States. If you access our services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

13. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Any changes are effective when posted. Your continued use of our services after changes are posted signifies your acceptance of the updated policy.

14. Contact Us If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Safe Haven Pet Sitters Address: 1350 King College Rd Bristol, TN, 37620 Email: info@ourhomeschooldays.com Phone: +1 929 584 7306